FAQ | my-eforce

FAQs

What is my-eforce?

my-eforce is an innovative personal protection platform, providing real-time location and vital sign monitoring, fall and crash detection, plus a unique SOS beacon that provides verified emergency response at a single touch.

When should I use the my-eforce system?

Anytime you want to stay connected and protected. Whether you’re at work or play, my-eforce provides advanced personal safety and security, ensuring help is literally at your fingertips.

Is my-eforce a medical device or provide diagnostic services?

No, my-eforce does not diagnose or predict medical conditions. Rather, it captures and alerts to changes in health-status. my-eforce does not provide medical or paramedical advice, recommendations, or professional services. Although powerful and effective, it is not intended to replace existing medical devices or emergency services.

How do I access my account and get started with it?

Until we make our system available to the general public, your employer or organization will add you to their account where you'll receive an email with instructions to complete your profile and download the app.

What devices can I use it on?

my-eforce is available on Apple and Android through the App Store and Google Play Store, deployed on both mobile and smartwatch applications (For Android, we are only available on the Samsung Galaxy smartwatch for now). It is always best practice to keep your phone and smartwatch up to date - in fact please ensure all devices are fully up to date before installing!

What are the minimum requirements?

my-eforce is available on both Apple and Android devices with the latest operating systems. For the best experience, please ensure your operating systems are up to date.

Can I use my-eforce on my smartwatch only and not on my phone?

Absolutely. If you prefer to use my-eforce on your smartwatch but not your phone, you will only need to download the app on your smartwatch.

What happens when I trigger an alert?

Triggering an alert will immediately notify Emergency Support.

Then, an emergency verification process will begin. Emergency Support will attempt to contact you twice and your emergency contact once. If they are unable to confirm you are safe after those three attempts, they will call 911 and send them to your location. Programming the specific Emergency Support phone number into your phone and marking it as a *favourite* is encouraged.

If you are unsure of what this number is, please contact my-eforce at support@my-eforce.com

How do I send an emergency SOS?

When connected to either mobile or smartwatch apps, hit the RED SOS button to activate.

This will enable a 5-second audio recording, used by emergency dispatch support to verify your situation.

What is Ghost Mode™?

Ghost Mode™ is advanced privacy at the touch of a button! It ensures your location is kept private from emergency dispatch support.

However, if you trigger any alerts while in GhostMode™, your location and other emergency information will automatically become known to emergency dispatch support.

Who do I contact if I am having trouble installing or using my-eforce?

Please access the Help Centre for more information. If that does not resolve your questions, please contact support@my-eforce.com.

What does my-eforce do with my data?

Your data is kept safe and encrypted, and my-eforce will never share your personal information or personal health data with anyone, unless required by law. If you no longer want to be on the planform, my-eforce will anonymize your data upon request and pool it with other users, mainly for internal testing to help make the platform better. Please review our privacy policy for more information.

How do I pair my iPhone to my Apple Watch?

Please visit Apple Support for more information.

How do I contact my-eforce support?

Please send an email to support@my-eforce.com